Property operations
Every tenant complaint,
resolved on the record.
One thread from the moment a tenant reports a leak to the moment your engineer signs the job off. No spreadsheets, no lost tickets, no chasing.
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01
Tenant reports
A photo and a tap. The complaint lands with the unit already attached.
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02
Manager triages
Priority, SLA and cost bracket set before anyone picks up the phone.
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03
Engineer dispatched
The right trade, the right slot, with access notes already in hand.
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04
Closed and evidenced
Sign-off, photos and spend, filed against the unit for good.
Complaints scattered across texts, calls, and sticky notes
Real issues, real deadlines — buried in channels no one owns and nobody can search.
Lost in group chats
Tenant issues get buried under dozens of unrelated WhatsApp messages.
Missed on the phone
Calls come in fast — easy to jot down, easy to forget, impossible to track.
Stuck on sticky notes
Written down, then lost under the next note or wiped off the desk.
- No visibility into what's open or overdue
- Tenants chase updates with no status to check
- Simple fixes drag on for weeks
Manage your tenants' complaints directly from the dashboard
One system for your whole team — log complaints, assign them to the right unit, and track every status change until it's resolved.
Centralized complaint tracking
Every complaint lands in one dashboard the moment it's submitted — no more digging through texts and voicemails.
Assign to the right team member
Route complaints to sub-users or maintenance staff and know exactly who owns each case.
Real-time status updates
Tenants see progress on their own portal, so your team spends less time answering "any update?"
Multi-property support
Manage buildings, units, and tenants across your entire portfolio from one account.
Instant notifications
Get alerted the moment a new complaint comes in so nothing sits untouched.
Dashboard analytics
Track resolution times and open-complaint counts across every property you manage.
Tenant self-service portal
Tenants submit and track their own complaints — fewer calls, faster answers.
Role-based access
Give admins, sub-users, and staff exactly the permissions they need — no more, no less.
Full complaint history
Every update, note, and status change is logged and searchable for future reference.
The tenant portal your residents will actually use
Real screens from the HomeAlert tenant app — report an issue, track it, and escalate emergencies in seconds.
Report an issue
Pick a category and priority in a few taps.
Track every complaint
Tenants see status at a glance, no calls needed.
Live status timeline
From New to Resolved, always visible.
Emergency alerts
Critical issues notify your team instantly.
Submit a complaint in three steps
No forms to hunt for, no calls to make — tenants go from issue to submitted complaint in under a minute.
Select a category
Tenants pick what the issue is — plumbing, electrical, and more.
Set priority & add a message
Flag how urgent it is and describe the issue in their own words.
Complaint submitted
It lands on your dashboard instantly — tenants get a confirmation right away.
From tenant report to resolved — in three steps
Tenant submits a complaint
From their portal, tenants report issues with details, photos, and unit info in seconds.
It lands on your dashboard
Your team sees it instantly, assigns an owner, and sets priority — all in one place.
Resolve and close the loop
Update the status as work progresses — tenants are notified automatically at every step.
Managers spend less time chasing, more time resolving
"We manage 14 buildings and used to lose complaints in group chats. HomeAlert gave us one dashboard where nothing falls through."
Maria Chen
Portfolio Manager, Chen Realty Group
"Assigning complaints to specific staff and tracking status changed how fast we close tickets. Tenants notice the difference."
David Okafor
Operations Lead, Skyline Residences
"Our tenants love being able to check status themselves. Our front desk calls dropped almost in half within a month."
Priya Patel
Community Manager, Harborview Towers
Simple plans for teams of any size
Managing townhouses or a scattered-site portfolio instead of an apartment building? Ask about our townhouse plans.
Starter
$49/mo
Up to 3 buildings
- Unlimited complaints
- Tenant self-service portal
- Email notifications
Growth
$129/mo
Up to 15 buildings
- Everything in Starter
- Multi-user roles & assignment
- Dashboard analytics
Enterprise
Custom
Unlimited buildings
- Everything in Growth
- Dedicated onboarding
- Priority support
Ready to bring every complaint into one dashboard?
Join property teams who resolve tenant issues faster with HomeAlert.
Start Your Free Trial